​Peak Performance Apex

Last updated: 8/03/2026

At Peak Performance Apex, we are committed to delivering high-quality fitness gear, supplements, and performance products. If you are not satisfied with your purchase, this policy explains how returns and refunds are handled.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law.

2. Change of Mind Returns

We accept returns for change of mind within 14 days of delivery, provided that:

• The item is unused and unworn

• The item is in original condition

• All original packaging, tags, and labels are intact

• Proof of purchase is provided

Customers are responsible for all return shipping costs for change-of-mind returns.

Shipping costs from the original order are non-refundable.

3. Faulty, Damaged, or Incorrect Items

If you receive a product that is:

• Faulty or defective

• Damaged during shipping

• Incorrect

Please contact us within 7 days of receiving your order.

If the issue is confirmed, we will offer one of the following solutions:

• Replacement product

• Store credit

• Refund

Customers may be required to return the item before a refund or replacement is issued. Return shipping costs may apply.

We may request photos or videos to verify the issue.

4. Supplements & Consumable Products

For health and safety reasons, we cannot accept returns for supplements or consumable products that have been opened or used, unless the item is faulty or incorrect.

Unopened supplements may be returned if they meet the standard return conditions.

5. Activewear & Apparel Returns

Activewear items may be returned if:

• They are unworn

• Tags are still attached

• They are returned in original packaging

For hygiene reasons, worn items cannot be returned.

6. Gym Equipment Returns

Gym equipment can be returned if:

• The item is unused

• All parts and packaging are included

• The equipment has not been assembled or used

Customers are responsible for all return shipping costs for gym equipment returns.

7. Non-Returnable Items

The following items cannot be returned unless faulty:

• Opened supplements

• Used gym equipment

• Worn apparel

• Sale or clearance items

• Gift cards

• Items returned outside the return window

8. How to Start a Return

To request a return, please contact us with the following information:

• Your order number

• The item you wish to return

• The reason for the return

• Photos if the product is faulty or damaged

Email: info@peaksperformance.shop

Once approved, we will provide return instructions.

9. Refund Processing

Once your returned item is received and inspected:

• Returns are processed within 2–5 business days

• Approved refunds will be issued to your original payment method

Please allow 5–10 business days for the refund to appear in your account depending on your bank.

Original shipping costs are not refundable.

10. Return Shipping

Customers are responsible for paying the cost of return shipping for all returns.

We recommend using a tracked shipping service, as Peak Performance Apex cannot guarantee receipt of returned items without tracking.

11. Contact Us

If you have questions about returns or refunds, please contact us:

Peak Performance Support: info@peaksperformance.shop
https://www.peaksperformance.com.au